New Customer Getting Started Guide

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Welcome to InMotion Hosting! Now that you have a new web hosting account, it’s time to achieve your web goals. Getting started is easy — even if you have never set up a website before. No matter your experience level or needs, the below guide will help you get started with your new web hosting account. For most users, this means setting up email addresses, creating a website or moving an existing website over to your new hosting account.

In this article, we’ll explore:

cPanel and AMP

cPanel and the Account Management Panel (AMP) allows you to control and manage your hosting account with us. cPanel is your hosting control panel and gives you the ability to make changes and customize your InMotion Hosting account. With cPanel, you’ll be able to create new email accounts, change email passwords, configure new domains, and more. 

AMP handles all billing related items associated with your hosting account. With AMP, you’ll be able to complete tasks like registering a new domain name or upgrading your hosting account. Overall, AMP helps you manage billing-related items on your account and cPanel helps you manage all other aspects of your hosting account. To get started with cPanel and AMP, check out our AMP vs. cPanel article.

Account and Server Access

The first step of adding a new site, utility, or platform to your online workflow is figuring out how to consistently access it. Running a website requires you to keep track of many different passwords and logins. Buying a new account and setting up a WordPress site, you’ll need to keep track of: 

  • AMP for your billing, financial, and server info
  • cPanel to manage your account and create emails
  • Any email addresses you create on your account
  • WebHost Manager (WHM) if you have a Shared Reseller, VPS, VPS Reseller
  • The logins to site dashboards for WordPress, Joomla, Drupal, or other CMSs
  • Any SSH keys needed to directly connect to your site on the command line
  • Lastly, you will need to set up root access if you want it and it is available on your account (VPS, Dedicated)

First things first — change your cPanel password! By default, your AMP and cPanel will start with the same password on a newly created account. You should immediately change one of them to follow best practices.




Email & Webmail


SSH & SSH Keys

Root Access


After purchasing a new hosting plan, most users fall into two categories: users that need to create a new website, and users that need to migrate an existing website from their previous hosting company. No matter which category you fit into, you’ll want to review our New Customer Website Getting Started Guide which will walk you through creating a website and migrating a website from a previous host.


Start creating and saving secure, reliable backups from day one. Make backups a habit from the beginning and you’ll always have them if and when you need them. Check out how they work— maybe even create a test site just so you can restore it from a variety of backups. That way, if an emergency ever arises, you’ll know what to do ahead of time. 

Our Complete List of Backup Resources

InMotion Hosting’s Backup Manager

cPanel Backups

Scheduling cPanel Backups via WHM

WordPress Backups


All of our hosting plans include email addresses. Whether you need [email protected] or [email protected], you’ll find that setting up email addresses is quite easy. No matter if you’re creating these email accounts for the first time or they currently exist on your previous host, you should start with our Email Getting Started Guide.

Product Guides

Product Guides are online manuals that help you learn more about the product and its main features and functions. They were created to help guide you through managing a dedicated server or becoming a reseller, for example. The guides answer common questions with the goal of making it easier for you to be successful. 

Website Transfer Requests

All new customers get at least one free website transfer, which can include either an entire cPanel or one website and database. Reseller, VPS, and Dedicated Hosting plans come with additional free cPanel to cPanel migration based on current promotions, with more website transfers available via Launch Assist (see below). Be sure to request this transfer early, so that there is plenty of time for the team to get the site up and running. This will let you point the domain and avoid any downtime.

If you’re comfortable transferring your own site, here are some guides on the practices and tools that make it easy!

Remember, you can check the performance and status of your site on InMotion Hosting even before you point your domain at our servers! See these articles on Hosts File Modification for more details. 

Launch Assist

There is more to transferring a website than simply copying and pasting site data! If you’re moving your business’s site and need help to get things up and running, Launch Assist is here for you. Use Launch Assist to configure your new server, optimize your site, and make sure everything is running smoothly. New VPS, Dedicated Server, and R-3000 Reseller plans will have a set amount of Launch Assist hours included by default, and any plan can purchase further help through our Managed Hosting team. 

Other Best Practices

Still getting started? Go ahead and enable your Free AutoSSLs right away. That way, they’ll be ready when you need them!

Education Channels

Education Channels are a repository of educational articles on software, topics, and trends for your additional learning. Take a deep dive into WordPress or learn about the eCommerce plugin WooCommerce. The education channels are a great resource to help you get the most out of your web hosting plan.

Getting Help

You’ve signed up with the right host! We understand that many people need web hosting and a website, but not everyone is an expert. We pride ourselves in offering excellent support and being available to you when you need us. If you need help, you can browse our extensive knowledgebase, which includes WordPress Tutorials and Domain Name Setup Info. You can also view tutorials in our Education Channels or ask a question in our Community Support area. 

If you don’t find what you need, then call or chat with our live Technical Support team or Customer Service team. Both are available 24/7.

Ronnie H Content Writer I

Ronnie is a technical writer and content specialist at InMotion Hosting.

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